Patient Rights and Responsibilities

BILL OF PATIENT RIGHTS AND RESPONSIBILITIES

Home care clients have a right to be notified in writing of their rights and obligations before treatment has begun. The client’s family or guardian may exercise the client’s rights when the client has been judged incompetent. Home care providers have an obligation to protect and promote the rights of their clients, including the following rights.

Rights

As the patient/caregiver, you have the RIGHT to:

• Be treated with dignity and respect.
• 24 hour on-call for urgent medical needs.
• Confidentiality of patient records and information pertaining to a patient’s care.
• Be presented with information at admission in order to participate in and make decisions concerning your plan of care and treatment.
• Be notified in advance of the types of care, frequency of care, and the clinical specialty providing care.
• Be notified in advance of any change in your plan of care and treatment.
• Be provided equipment and service in a timely manner.
• Receive an itemized explanation of charges.
• Be informed of company ownership.
• Express grievances without fear of reprisal or discrimination.
• Receive respect for the treatment of one’s property.
• Refuse or discontinue service or equipment (with timely removal of equipment) within the confines of the law and be informed of the consequences of this action.
• Be informed of potential reimbursement for services under Medicare, Medicaid, or other third party insurers based on the patient’s condition and insurance eligibility (to the best of the company’s knowledge).
• Be notified of potential financial responsibility for products or services not fully reimbursed by Medicare, Medicaid or other third party insurers (to the best of the company’s knowledge).
• Be notified within 30 working days of any changes in charges for which you may be liable.
• Be admitted for service only if the company can provide safe, professional care at the scope and level of intensity needed, if the company is unable to provide care then the company will provide alternative resources.
• Rent or purchase inexpensive or routinely purchased durable medical equipment. (For Medicare Patients)
• Have the manufacturer’s warranty for equipment purchased from company honored.
• Have equipment rented from company repaired or replaced at no cost when such repairs are not due to neglect or abuse.
• Receive essential information in a language or method of communication that you understand.
• Each patient has a right to have his or her cultural, psychosocial. spiritual, and personal values, beliefs, and preferences respect
• Patients have the right to be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
• The patient has the right to access, request amendment to, and receive an accounting of disclosures regarding his or her own health information as permitted under applicable law.

Client Responsibilities

As the patient/caregiver, you are RESPONSIBLE for;

• Notifying the company of change of address, phone number, or insurance status.
• Notifying the company when service or equipment is no longer needed.
• Notifying the company when you will not be available for services.
• Notifying the company in a timely manner if extra equipment or services will be needed.
• Participation as agreed in the plan of care/treatment.
• Notify the company of any change in condition, physician orders, or physician.
• Notifying the company of needed medical equipment repair.
• Notifying the company of an incident involving clinicians or equipment.
• Notifying the company in a timely manner prior to discharge.
• Meeting the financial obligations of your health care as promptly as possible.
• Providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters pertinent to your health.
• Your actions if your treatment or do not follow the plan of care.
• Providing a safe environment for our staff to perform the services outlined in your plan of care.